We’re seeking a dynamic Head of Operations to lead our project management and administrative teams, ensuring seamless delivery across every stage, from pre-contract planning through to final installation. This role is crucial in supporting sales, driving process excellence, and ensuring high-quality project outcomes that are delivered on time and on budget.
Operations Leadership
- Lead and mentor the project management and admin teams
- Oversee resource planning, team development, and departmental performance
- Foster a culture of accountability, collaboration, and continuous improvement
- Ensure all projects are delivered to a high standard and within commercial targets
Sales & Tender Support
- Partner with the Sales team to shape operational strategy during tenders
- Join client meetings to build confidence in delivery capability and timelines
Project Oversight
- Guide project teams through post-award delivery
- Troubleshoot escalated issues and keep departments aligned
- Manage external partners, including installation teams, freight, and customs
Process & Performance
- Continuously improve operational processes and internal systems
- Monitor KPIs and report to identify efficiencies and boost performance
- Champion best practices across all operational functions
Procurement & Logistics
- Oversee procurement, supplier coordination, and delivery scheduling
- Approve customs and compliance documentation
- Manage installation and logistics budgets with sales and delivery teams
- Resolve operational disputes when needed
Cross-Functional Impact
- Collaborate across teams to resolve supplier, budget, or logistics challenges
- Contribute operational insight to wider business planning and leadership meetings
What We’re Looking For:
- Proven experience leading operations in a fast-paced, project-based environment
- Strong commercial acumen with a focus on delivery margin and cost control
- Confident communicator and team leader with hands-on problem-solving skills
- Comfortable working cross-functionally and client-facing when needed
- A natural organiser with a continuous improvement mindset
Apply or contact James for further information james@collateform.com 07903002361